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SERVICE COORDINATOR

Service Coordinator

We are looking to hire an experienced Service Coordinator to join our team. This is a full-time position. If you have a minimum of three years of experience, are highly motivated to work hard, and are dependable, we want to talk to you. If you have a positive attitude, great problem-solving skills, and take pride in your work, we would like you to be a part of our team! Submit your resume and references in response to this ad. Compensation based on experience.

Job Type: Full-time

Pay: Up to $22.00 hourly

QUALIFICATIONS & SKILLS REQUIRED:

  • Advanced customer service skills.
  • Ability to multi-task
  • Organized
  • Geographical knowledge of service area or map reading skills
  • Knowledge of the industry is recommended but not required
  • Computer skills
  • High school diploma or general education degree (GED)
  • 5 years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience

RESPONSIBILITIES:

  • Take incoming customer calls, schedule, and coordinate all service calls as calls are received.
  • Manages and organizes customer service calls, create dispatch ticket for all service calls and dispatch Service Technicians
  • Debrief Service Technicians after completion of each call.
  • Respond to all messages left overnight.
  • Maintain the dispatch board/schedule and forecast workload for 2 – 3 days out
  • Works closely with Service Managers and Service Technicians to provide administrative tracking support
  • Follow up on all pending and recommended work with customers utilizing the pending work log.
  • Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer hard files, and renewals.
  • Works cohesively with all departments to help in supporting and promoting business solutions.

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8:00am to 5:00pm, Monday through Friday, some overtime

Education:

  • High school or equivalent (Preferred)

Experience:

  • Dispatching: 3 years (Preferred)
  • Customer Service: 3 years (Preferred)

Work Location: In person

Are you a Service Coordinator with a positive attitude? Do you have great problem solving skills and take pride in your work? If so, we would like to consider you to join the Big Fish HVAC/R team! Compensation based on experience. We are an Equal Opportunity Employer.

Thank you for your interest in working with us. Does our company sound like the perfect fit for you? If so, just click the button below to apply! 

 

The information on the website provided by Big Fish HVAC only serves general information purposes, it may be subject to change at any time without prior notice to the user. Therefore, any/all specifications concerning employment at Big Fish HVAC and information related to employment offered on the website may differ from realities.

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